Return policy

At DOWZE, we’re committed to providing you with top-quality products that elevate your smile and self-care routine. If for any reason you’re not completely satisfied with your purchase, we’ve made it easy to return or exchange your items.

1. Return Eligibility

We want you to love your DOWZE products, but if you’re not fully satisfied, we offer a 60-day money-back guarantee from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in new condition, and in its original packaging.
  • Any opened or used items, including but not limited to whitening gels, brushes, or other consumables, are not eligible for return due to hygiene and safety reasons.

If your product meets these requirements, you can initiate a return for a refund or exchange.

2. How to Return an Item

Returning an item is easy! Follow these steps:

  1. Contact Us: Reach out to our customer service team at support@dowze.com to initiate your return. Please include your order number, the product(s) you wish to return, and a brief reason for the return.
  2. Return Authorization: Once we receive your request, we’ll provide you with a Return Authorization (RA) number and instructions on how to return your item(s).
  3. Ship the Item Back: Pack the item securely in the original packaging. The item must be shipped back within 7 days of receiving your RA number. Shipping costs for returns are the customer’s responsibility unless the return is due to a defect or error on our part.
  4. Send to Our Return Address: Once your return package is ready, send it to the address provided by our customer service team. Please note that you’re responsible for ensuring the return package is properly tracked, as we cannot be held responsible for lost returns.
  5. Refund or Exchange: Upon receipt and inspection of the returned item, we’ll process your refund or exchange. Refunds will be issued to the original form of payment and will be processed within 5-10 business days after approval.

3. Damaged or Defective Items

We take great care in packaging our products, but if you receive a damaged or defective item, please contact us immediately at support@dowze.com. We’ll help you resolve the issue by offering a replacement, exchange, or refund.

Please include a photo of the damaged item(s) to expedite the process.

4. Return Shipping Fees

  • Returns Due to Product Issues: If your return is due to a defect, damaged goods, or an error on our part, we will cover the return shipping costs. You will receive a prepaid shipping label to send the item back to us.
  • Customer-Initiated Returns: If you’re returning an item for personal reasons (such as a change of mind), the return shipping cost will be your responsibility.

5. Late Returns

Items returned outside of the 60-day return window will not be eligible for a refund or exchange. Please make sure your return is initiated within the 60-day period.

6. Questions?

If you have any questions about our return policy or need assistance with your return, feel free to contact our customer service team at support@dowze.com. We’re here to help!

Thank you for choosing DOWZE. We're committed to your satisfaction and will always work to ensure your experience is smooth, effortless, and easy!